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Refund Policy

Last updated October 27, 2026

We want every order from Wreath Center to arrive beautiful. Because most of our pieces are made from fresh, perishable flowers and many are personalised, our refund policy works a little differently from other shops. Please read it before you order.

If something isn't right

If your order arrives damaged, is not what you ordered, or the flowers are not fresh, contact us within 48 hours of delivery or pickup at orders@wreathcenter.com with your order number and a photo. We will offer a replacement, a partial refund or a full refund, depending on the issue.

Fresh flowers and arrangements

  • Fresh flowers, wreaths, bouquets and arrangements cannot be returned.
  • Flowers are natural products. Small variations in colour, size or variety, and substitutions of equal or greater value, are not grounds for a refund.
  • We are not responsible for flowers that wilt because of improper care after delivery. Care instructions are included with each product.

Non-perishable items

  • Non-perishable items (such as decorative cushions and gift basket contents) can be returned within 14 days of delivery if unused and in their original condition and packaging. Please contact us first so we can arrange the return.
  • Personalised items (custom wording, monograms or names) cannot be returned unless they are faulty or differ from what you ordered.

Cancelling an order

  • You can cancel for a full refund before we start preparing your order. Contact us as soon as possible.
  • Orders cannot usually be cancelled within 24 hours of the delivery or pickup date, because they are already being made.

Delivery problems

If we cannot deliver because the address was incorrect or incomplete, or no one was available to receive the order, we will try to contact you. Redelivery may carry an extra fee, and these orders are not eligible for a refund.

How refunds are paid

  • Refunds are made to the original payment method. Card refunds usually appear on your statement within 5–10 business days, depending on your bank.
  • Refunds are made in USD, the currency you were charged in. Your bank's exchange rate may differ from the rate at purchase.
  • Delivery fees are refunded only if the problem was our fault.

Contact us

Wreath Center · 120 Bloom Street, Springfield
Email: orders@wreathcenter.com · Phone: (555) 010-2026